Are your customers happy with the experience they had at Foot Locker Canada? If not, you might want to take a look at your customer service strategy.
According to a recent customer satisfaction survey from Foot Locker Canada, 78% of respondents said they were satisfied with their experience at the store. However, only 59% of customers said they would recommend Foot Locker Canada to a friend.
One potential reason for these lower ratings could be that there was an issue with the product they were looking for. For example, 9% of customers said they were not satisfied because the product they were looking for wasn’t in stock. Additionally, 8% of customers said they were not satisfied because the product they received did not match their expectations.
Satisfaction with Foot Locker Canada’s Customer Service
The Foot Locker Canada customer satisfaction survey results are in and there’s good news and bad news. The good news is that customers are happy with their experiences at the store. The bad news is that they’re not satisfied with the speed of service.
When it comes to getting help finding a specific shoe, customers were very satisfied with the level of help they received. However, when it came to getting help finding a specific size or brand, customers were less satisfied.
Overall, customers were happy with the quality of products they purchased from Foot Locker Canada. However, when it came to returning products, they were less satisfied with the process. Customer satisfaction decreased when it came to price and availability of product.
Despite these few negative points, Foot Locker Canada remains one of the most popular retailers for shoe lovers in Canada.
Some Rules of Foot Locker Canada Customer Satisfaction Survey
- No purchase is required.
- This survey legal resident of Canada.
- Your age must be 18 years.
- Prize limit prize per person
- Valid mail address.
Key Requirements of Foot Locker Canada Survey
- Basic Knowledge of English or France language.
- A smart device such Computer/PC, Laptop, Mobile with internet access.
- Required are A valid email address.
How to take a part in www.footlockersurvey.ca Survey
If you’re looking to take a part in Foot Locker Canada’s Customer Satisfaction Survey, here are the steps:
1. Head over to www.footlockersurvey.ca. and choice language to finish the survey: English or France.
2. On the survey form, enter survey details as five-digit store number and five-digit transaction code rom your cash register receipt.
3. After that, click on “Next” to enter the survey.
4. Once you’ve completed all of the required information, click on the “submit” button at the bottom of the survey form. Your participation is completely voluntary and you can withdraw from the survey at any time without penalty.
Satisfaction with Foot Locker Canada’s Product Selection
The Foot Locker Canada customer satisfaction survey provides insights into the satisfaction of Canadians with their product selection at the retail chain. In 2017, respondents were asked how satisfied they were with a variety of factors related to product selection, such as the availability of products they desired and the choice of styles and sizes available.
Overall, customers were very satisfied with their experience at Foot Locker Canada. Nearly two-thirds (64%) reported that they were very satisfied or extremely satisfied with the availability of products they desired, and nearly half (47%) were equally satisfied or more satisfied with the choice of styles and sizes available.
When looking deeper into specific areas where customers expressed dissatisfaction, shoppers appeared to have more concerns about availability than about choice. For example, nearly half (48%) of respondents who reported dissatisfaction with product availability said that this was their main issue, compared to only about one-third (33%) who indicated that they were dissatisfied with the variety of brands and styles offered.
Foot Locker Customer Service
7 days a week
Phone:
1-800-991-6815
We’re available every day from 6 am to 11:59 pm (CST)
Live chat:
Chat with our customer care team daily from 8 am to 11 pm (CST). Tap or click the “Support” link in the lower right corner to start.
HQ address:
330 W. 34th St.
New York, NY 10001
Important Foot Locker Canada Survey Link
- Foot Locker Canada Customer Survey Link: www.footlockersurvey.ca
- Foot Locker Official Site: www.footlocker.com
Conclusion
Thank you for taking the time to complete our Foot Locker Canada customer satisfaction survey. Your feedback is important to us as we work to continually improve our services and meet your needs.
We appreciate your participation in this survey and thank you once again for your input. If you have any questions or concerns, please do not hesitate to contact us at 1-866-872-5663 or email us at customerservice@footlockercanada.com. We look forward to hearing from you soon!
