It’s no secret that IHOP is a popular restaurant chain with a loyal following. Recently, they’ve been in the news for some unfortunate reasons – namely, their poor guest satisfaction ratings. With so much negative publicity, it’s important for IHOP to get things back on track and improve their customer service. In order to do so, they’ve commissioned research from YouGov to gain a better understanding of what’s causing their guests to leave unhappy.
TalktoIHOP Rules & Requirements
IHOP is always looking for ways to improve, and one way they do this is by conducting surveys. This past year, they conducted a guest satisfaction survey. The survey covered topics such as speed of service, food quality, cleanliness and staff friendliness. Here are some of the highlights:
-The majority of guests thought the speed of service was good or excellent.
-The majority of guests thought the food quality was good or excellent.
-The majority of guests thought the cleanliness was good or excellent.
-The majority of guests thought the staff friendliness was good or excellent.
How to Take IHOP Guest Opinion Survey at Talktoihop.com?
In order to get an accurate idea of how satisfied customers are with their dining experience at IHOP, it is important to take the IHOP Guest Satisfaction Survey. This survey can be found on the Talktoihop.com website, and takes only a few minutes to complete. Here are the steps you need to follow in order to take the survey:
- Go to the IHOP Guest Satisfaction Survey page on https://talktoihop.com/.
- Enter your restaurant’s details such as survey Code, visit time, and server ID (up to 7 digits) code into the appropriate fields on the page.
- Click the “Start Survey” button.
- Answer the survey questions as honestly as possible. If you have any complaints about your dining experience at IHOP, feel free to share them in the comments section of this blog post!
How IHOP measured guest satisfaction
IHOP surveyed guests in late February and early March to get an idea of how they were doing. The results show that guests are satisfied with the food and service. The survey asked questions about the quality of the food, accuracy of orders, speed of service, friendliness of staff, and cleanliness of restaurant.
In general, guests rated their dining experience as excellent or good. Quality of food was considered to be excellent by 95 percent of respondents, good by 81 percent, and fair by 5 percent. Guest satisfaction was also high with accuracy of orders (94 percent excellent or good) and speed of service (90 percent excellent or good). Friendliness of staff received high rankings as well (97 percent excellent or good), while cleanliness was rated as only fair by 43 percent of guests.
Overall, IHOP appears to be delivering on its goal to provide excellent guest experiences. These surveys provide valuable feedback so that the restaurant can continue to improve its services.
The top areas where IHOP guests felt they received the best service
IHOP guests felt they received the best service in the following areas: their food, interactions with staff, cleanliness of restaurant.
IHOP Guest Satisfaction Survey
The areas where IHOP guests felt they received the worst service were with the waitstaff. Guests felt that the waitstaff was unprofessional and not polite. Another area where guests felt they received poor service was with the food. Guests found that the food was not fresh and did not taste as good as it used to.
IHOP App
Download The IHOP Mobile App: this app use easy online order.
App Store: https://apps.apple.com/us/app/ihop/id572284095
Google Play Store: https://play.google.com/store/apps/details?id=com.olo.ihop&hl=en_IN&gl=US
IHOP Customer Service Number
IHOP GLENDALE CA
605 N Glendale Ave Glendale , CA 91206
Phone Number: 818-242-0922
- IHOP Corporate Information
Corporate Information
Address: 450 North Brand Boulevard, Glendale , CA 91203
Phone: 866-444-5144
M-F, 8:00am – 7:00pm CDT/CST
Important Link
- IHOP Customer Service Survey: https://www.talktoihop.com/
- IHOP official site: https://www.ihop.com/en
- Privacy Policy: https://www.talktoihop.com/DContent.aspx?Page=Privacy&c=324409
Conclusion
Thank you for taking the time to complete our Guest Satisfaction Survey! We appreciate your feedback and are committed to making IHOP a great place to eat. The responses from this survey will help us improve our service in the future. Thank you again for your participation!
