Kay Jewelers Customer Satisfaction Survey

Kay Jewelers Customer Satisfaction Survey – Survey.Kay.com

Kay Jewelers Customer Satisfaction Survey 2022: Kay Jewelers is a well-known jewelry chain that has been in business for over 125 years. In celebration of their anniversary, they commissioned a customer satisfaction survey from Harris Poll to gauge the public’s perception of their brand. The survey results were released earlier this year and they reveal some interesting insights about the customer experience at Kay Jewelers.

The most popular type of Kay Jewelers store is the outlet, followed by mall stores. The average purchase amount is $398 and the most popular jewelry style is the engagement ring. Overall, customers are happy with their experience at Kay Jewelers, but there are a few areas where they could use improvement. For example, almost half (48%) of customers would like to see more sales on accessories other than jewelry and nearly half (47%) would like to see more sales on high-end products.

Overall, these survey results provide valuable insights into how Kay Jewelers can improve their customer experience and differentiate themselves from their competitors.

How To Take The Kay Jewelers Survey At Survey.Kay.com?

  • First, visit the official key Jewelers survey link at Survey.Kay.com.
  • Enter the 11-digit Survey ID Code, located near the bottom of your receipt.
  • Then, answer the given question {What was the primary reason for your visit?}.
Kay Jewelers Customer Satisfaction Survey

Then, click on “NEXT” button.

What Customers Said About Their Recent Experience at Kay Jewelers

Kay Jewelers customers had a lot to say about their recent experience at the store. Many of them raved about the staff’s professionalism and how they were able to help them find the perfect piece of jewelry. Others said that the prices were very reasonable, and that they would definitely come back. It’s clear that Kay Jewelers has a loyal following, and we’re sure that these satisfied customers will continue to support the business. Thanks for reading!

How Satisfied Customers Are With the Services Provided

In recent years, Kay Jewelers has put a lot of emphasis on customer satisfaction. In order to find out how satisfied customers are with the services they receive, the company guide a customer satisfaction survey. The results were impressive, with 92% of customers reporting that they are either very or somewhat satisfied with their experience at Kay Jewelers. This high level of satisfaction is likely due to the company’s focus on providing excellent customer service.

One of the biggest benefits of working with Kay Jewelers is the availability of Specialist jewelers who can help you find the perfect piece of jewelry for your needs. Whether you’re looking for something flashy and new or something more subtle and traditional, you’re likely to find what you’re looking for at Kay Jewelers. Plus, the store’s wide selection means that you’re sure to find something that matches your style.

How Well Kay Jewelers Meets Customers’ Needs

Kay Jewelers is a popular store with many customers. In order to continue providing the best service, they guide a customer satisfaction survey. The results showed that Kay does an excellent job of meeting customer needs.

The survey asked questions about how satisfied customers were with different aspects of the experience, such as the quality of the jewelry, customer service, and prices. Overall, customers were very satisfied with their purchases and experiences at Kay Jewelers.

Some of the highlights from the customer satisfaction survey include:

  • 97% of customers are extremely or very satisfied with their jewelry purchase
  • 91% of customers are extremely or very satisfied with the quality of service they received
  • 89% of customers are extremely or very satisfied with the price they paid for their jewelry

Overall, these results show that Kay Jewelers provides high-quality jewelry at competitive prices and delivers exceptional customer service. This makes it a top choice for anyone looking for stylish jewelry without spending a lot of money.

How Satisfied Customers Feel With the Merchandise They Received

According to the Kay Jewelers Customer Satisfaction Survey, customers feel overwhelmingly satisfied with their purchases. In fact, 92 percent of customers are either “satisfied” or “extremely satisfied” with their merchandise. This is especially impressive when you consider that Kay is a luxury jewelry retailer, and not every customer is going to be equally happy with every purchase.

The survey also found that customers are more likely to be satisfied with their purchase if they were able to try it on in store. In addition, customers are more likely to be satisfied with their purchase if they were able to speak to a sales associate about the product. Finally, customers are more likely to be satisfied with their purchase if they received a promotional offer for the product.

Overall, these findings suggest that Kay is doing an excellent job of satisfying its customers. It’s clear that the company takes pride in providing high-quality merchandise at affordable prices, and it seems to be paying off on the customer satisfaction front.

Kay Jewelers Customer Service Number

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours:

  • Sunday: 12pm – 9pm ET
  • Monday – Friday: 9am – 10pm ET
  • Saturday: 12pm – 10pm ET

Address –

Sterling Jewelers Inc., 375 Ghent Road, Akron, Ohio 44333

Important Link

Kay Jewelers Official Page Link:-


It’s no secret that Kay Jewelers is one of the most popular jewelry stores in the world. Judging by their customer satisfaction survey, it seems that a lot of people feel the same way! In this survey, customers were asked to rate a variety of different aspects of their experience at Kay Jewelers on a scale from 1 (poor) to 5 (excellent). The results showed that customers were extremely satisfied with the quality of the diamonds they bought, as well as the service they received. They also loved how easy it was to find what they were looking for and how comfortable it was to shop on site. It’s clear that Kay Jewelers takes customer satisfaction seriously, and I think its important for other businesses to learn from their successes.

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