ODEON is a popular movie theater chain that operates in the United States. Recently, they’ve been in the news for their customer satisfaction survey. The survey was created to measure how happy customers are with their recent visits to ODEON theaters.
The results of the survey are in, and they show that customers are generally happy with their experiences at ODEON theaters. But there are some areas where customers could use more improvement. Here’s a look at some of the key findings from the survey:
Overall, 92% of customers said that they were satisfied with their visit to an ODEON theater. This satisfaction rate is above the national average of 85%.
However, there are some areas where customers could use more improvement. For example, 9% of customers said that they were not satisfied with their visit to an ODEON theater, which is higher than the national average of 5%.
ODEON Cinemas Guest Satisfaction Survey Short Details
|Survey Name||ODEON Cinemas Customer Feedback Survey|
|Survey prize||Limit less Card or 5 pairs of Tickets|
|Offer Validity||Only Store|
|Age eligibility / limit||18+|
|Knowledge||Only English Language|
|Official Survey Site||https://www.tellodeon.com/|
|All Survey Guide Information||Click Here|
Customer Satisfaction with ODEON
ODEON customers are generally satisfied with the movie theater chain’s services and products. In a recent customer satisfaction survey, 91% of respondents said they were generally satisfied with ODEON, with the majority rating the chain’s service (83%), the quality of its movies (81%), and its prices (77%) as good or excellent. Only 18% said they were dissatisfied with ODEON, with the biggest complaints relating to long lines (16%) and poor customer service (14%).
How Satisfied are Customers with ODEON?
ODEON is a popular movie theater chain with locations throughout the United States. Recently, they released a satisfaction survey in order to gain insights into customer satisfaction. Out of 1,000 respondents, 81% were satisfied with their ODEON experience. This high satisfaction rate is likely due to the chain’s focus on customer service and its commitment to providing a great experience. In addition, the ODEON locations are often located near popular shopping areas, which makes it easy for customers to access their movies.
Recommendations to Improve ODEON’s Customer Service
When it comes to customer service, there are a few things that ODEON could do to improve the experience of their patrons.
- Clarify policies and procedures: One area where ODEON could improve clarity is in their policies and procedures. Many times, customers are left wondering why a certain policy exists or why a certain process is required. Making everything more transparent would go a long way in alleviating confusion and frustration on the part of patrons.
- Offer better communication: Another key area where ODEON can improve customer service is through better communication. Too often, customers feel as if they are being ignored or aren’t getting the help they need. Providing more explanatory videos or blog posts about specific situations would go a long way in improving patron understanding and satisfaction.
- Invest in training: Another key area where ODEON can improve customer service is through investment in training for their employees. Constant learning is crucial to providing the best possible service to patrons and employees need to be well-informed in order to provide the best possible experience.
Overall, there are a few key areas where ODEON can focus on in order to improve the customer experience.
Some Survey Needs
- Basic knowledge of English language.
- A device mobile/phone or, computer, or tablet with internet access.
- Required such as: receipt from ODEON Cinema and valid Email address.
- Keep reading for more this survey information.
Take the Survey: ODEON Survey
- First, go through the ODEON Survey website www.Tellodeon.com.
- Then, Click on the ‘Continue’ button.
After that select the cinema information such as:
- select the cinema region.
- select the cinema visited.
- select the Date.
- select the Time visited.
- Then, click on the ‘Start’ button to begin.
Download the ODEON Mobile App:
- Facebook: https://www.facebook.com/ODEON/
- Twitter: https://twitter.com/ODEONCinemas
- YouTube: https://www.youtube.com/user/ODEONUK
ODEON Customer Service
ODEON Contact Form- https://help.odeon.co.uk/hc/en-gb
- ODEON Official Survey Link – http://www.tellodeon.com/
- ODEON Official Website – https://www.odeon.co.uk/
Thank you for taking the time to complete our customer satisfaction survey. Your responses will help us improve our services and ensure that you are getting the best possible experience when you visit one of our cinemas. We value your feedback and hope that you have had a positive experience while using ODEON so far. Thank you again for taking the time to complete this survey.