Looking to improve customer experience? Rexall has just released its annual Customer Experience Survey, which provides insights into how Canadians are dealing with their pharmacy. In this article, we’ll take a look at some of the key findings from the survey and what they mean for pharmacy operators.
What is Rexall Customer Experience Survey?
The Rexall Customer Experience Survey is a customer feedback questionnaire that helps retailers improve their customer service. This questionnaire was first introduced in 1991 by the Canadian pharmacy chain Rexall. It is now used by more than 2,000 retailers across North America. The survey is divided into three sections: contact, shopping, and experience.
What are the benefits of taking the survey?
The benefits of taking the Rexall Customer Experience Survey include gaining a better understanding of how your customers feel about their interactions with your business and being able to make changes to improve the customer experience. The survey is also an excellent way to benchmark your progress against your peers, and to learn what factors are contributing to customer satisfaction.
How to take the survey?
To take the Rexall Customer Experience Survey, you will need to visit the Rexall website at https://www.tellrexall.ca/. Click on the “Yes, I have a receipt!” link in the sidebar.
- Now, enter the survey details such as Total Amount, Date Of Visit , Time Of Visit and survey code in the box.
- Click on the “Next Step” button. The survey takes about 10 minutes to complete and is completely anonymous.
What are the results of the survey?
The Rexall Customer Experience Survey was conducted in order to understand how customers feel about their interactions with the company. Overall, results show that customers are satisfied with their experiences. However, there are some areas where customers could use improvement.
One of the most significant findings of the survey is that customers appreciate being able to speak with a human being when they have questions or concerns. In fact, more than two-thirds of respondents (68%) say that they would recommend Rexall to a friend based on their interactions with the company. Additionally, 82% of respondents say that they would definitely or probably return to Rexall if they had an opportunity to do so in the future.
While customer satisfaction is high, there are some areas where improvements can be made. For example, it was found that 34% of respondents would like to see more promotions and offers available at Rexall. Additionally, 22% of respondents would like to see easier access to product information and reviews.
Overall, the findings of this survey suggest that Rexall is doing a good job meeting customer needs. However, there are areas where improvements can be made in order to further delight customers.
Important Survey Link
- Tell Rexall Official Website: https://www.rexall.ca/
- Tell Rexall Official Survey Link: https://www.tellrexall.ca/
TellRexall Official Social Page: