As a member of the Tellshell.Shell.com Customer Satisfaction Survey program, you might have already seen a survey from Shell. The company is always willing to know about customer satisfaction and customer experiences on Tellshell.Shell.com.
It’s no secret that customers are increasingly looking for ways to communicate with businesses, and the best way to do that is through customer satisfaction surveys. In this article, we’ll take a look at what Shell United Kingdom has to say about customer satisfaction surveys and how you can use them to improve your business.
Customer Satisfaction with Shell
The Shell customer satisfaction survey is a yearly survey that measures the happiness of Shell UK customers. The survey was first conducted in 1996 and it has been conducted every year since then.
The results of the 2018 Shell customer satisfaction survey show that 78% of Shell UK customers are satisfied with their current supplier. This is an increase from the 2017 survey which showed that 73% of customers were satisfied with their current supplier.
One of the main reasons that customers are satisfied with their current supplier is because of the quality of products and services. Almost half (46%) of customers say that quality is one of the most important factors when deciding who to do business with, and this is higher than any other factor.
Another reason why customers are satisfied with their current supplier is because they are able to rely on them. Almost two-thirds (64%) of customers say they can always count on their supplier to deliver what they have promised, which is higher than any other factor.
While there are some areas where customers would like improvements, overall the majority (71%) say they are happy with their current supplier. This shows that despite some areas where improvements
How satisfied are customers with Shell’s services?
Shell United Kingdom surveyed 1,000 customers to find out how satisfied they are with the company’s services. The survey found that 79% of respondents are either very or fairly satisfied with Shell’s overall performance.
In addition, Shell was rated as the most reliable oil and gas supplier in the UK by respondents. Overall satisfaction with Shell was also high, with 89% of respondents rating their overall experience positively.
What do customers like about Shell’s services?
Shell United Kingdom customer satisfaction survey shows that customers appreciate the company’s reliable service and competitive prices. Many customers appreciate the convenience of Shell stations, and the ability to fill up fuel tanks on the go.
What do customers not like about Shell’s services?
Customers do not like that Shell often does not have the correct fuel for their vehicle. Additionally, they do not like that Shell takes too long to fill up their gas tank.
How to take Shell United Kingdom Customer Satisfaction Survey
Follow the below step:-
- First, visit the official links of the survey at http://tellshell.shell.com/.
- Then, read all related terms and conditions.
- Now, fill all your details carefully such details are survey site ID, Date, Time.
- Then, click on “Start” button.
- After submitting successfully please note the reference or maybe receipt number for future inquiries.
- Now, Wait for a response if you win then you will get confirmation mail or text messages for prizes.
Check More Customer Feedback Survey Also,
- Firehouse Subs Guest Satisfaction Survey
- Rite Aid Customer Satisfaction Survey
- Burger King UK Experience Survey
- Dollar General Customer Satisfaction Survey
- Home Depot Customer Satisfaction Survey
Important Survey Link
- Shell Customer Survey Official Link: https://tellshell.shell.com/?AspxAutoDetectCookieSupport=1
- Shell Official Site- https://www.shell.co.uk/
Conclusion
Thank you for taking the time to complete our customer satisfaction survey. Your feedback is very important to us and will help us continue to improve our services. We value your opinions and hope that you have found this survey useful. If not, please feel free to contact us at any time so that we can address any concerns or complaints that you may have.
Thank you again for your participation in this survey and we hope to hear from you soon!
