Waitrose Customer Experience Survey

Waitrose Customer Experience Survey – www.waitrosehaveyoursay.com

The Waitrose Customer Experience Survey is Waitrose is a supermarket chain with over 335 stores in Great Britain and 52 other countries. Waitrose was established in 1904 in Acton, located in West London. This month, we’ll be looking at some of the key findings from the survey, which include insights into what makes a good customer experience and how Waitrose is improving its services.

So, the My Waitrose Community is guiding a customer survey on the website Waitrosehaveyoursay.com, and it allows its members to share their candid feedback based on recent experiences.

About Waitrose 

Waitrose is a UK-based supermarket chain that sells ethically sourced food, and offers customers a wide selection of classes and personal shopping. Since opening in 1869, Waitrose has grown to become one of the country’s leading retailers with over 700 stores worldwide. We offer a range of products including dairy, fresh food, baked goods and confectionery, wine, beer and spirits, frozen foods and chilled foods. Alongside our mainstay products, like cheese and bread, we also offer top quality groceries such as olive oil and organic coffee. The company was founded by John Charles Lewis in 1869 who built on his success as an auctioneer to launch his own grocery shop in Lowndes borough, Yorkshire. Nowadays there are over 500 established shops across the UK as well as many international locations.

Waitrose Customer Satisfaction Survey Short Information

Name Of The SurveyWaitrose
Waitrose Survey Entry ProcessOnline
This Survey Prize Details £500 worth of vouchers
Survey Address {Location}Waitrose
Official Survey Detailshttp://www.waitrosehaveyoursay.com/
Trending Survey List In 2022Visit Here

Eligibility Of Waitrose Customer Feedback Survey

The Eligibility of Waitrose Customer Feedback Survey is open to customers who have shopped in the Waitrose store within the past three months. The survey is available online and customers have the option to submit feedback through a dedicated customer feedback survey link on the Waitrose website or through the Waitrose app.

  • Eligibility: Age Limit 16 Years and Above
  • Some Requirements: A smart device, secure internet connection and knowledge of English etc.

Food quality

One of the areas that Waitrose are particularly well known for is their food quality. In order to gauge how satisfied customers are with the food they purchase from the store, Waitrose ran a customer experience survey in late 2018. The results of this survey have just been released, and they show that customers are generally very happy with their food purchases from the store.

The survey looked at a variety of different topics, such as taste, freshness, portion size, and overall satisfaction. Across the board, customers were extremely happy with the food they received. The only area where there was slightly less satisfaction was with the speed of service (although this still scored very highly overall).

How long does it take to receive feedback?

We always try to get feedback to our customers as soon as possible, but it can take up to 7 working days for us to process and send out feedback.

How to take the survey?

  • Now, enter the first 2 letters of the branch that you visited and then select it survey from.
  • After that, Please enter your order number.
  • Entering all, click on the “NEXT” button and finish the survey.

Waitrosehaveyoursay Survey Important Link

Waitrose customer service number

  • Waitrose switchboard number: 01344 42 4680
  • general inquiries: 0800 188 884 or customerserviceteam@waitrose.co.uk
  • Weekend newspaper: kirsty.girard@waitrose.co.uk or call 01344 82 4876
  • Food magazine: 0207 565 3000
  • Advertising: 01344 82 4175
  • Job opportunities: www.waitrosejobs.com


Thank you for taking the time to complete our survey. Our aim is to improve the customer experience at Waitrose, and your feedback will help us identify areas where we can work on improving things. We appreciate your patience while we process this data, and hope that you find it helpful. Thank you again for taking part!

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